Ingrained Culture's Terms and Conditions, Privacy Notice and GDPR. Cookies Policy, Returns and Shipping Policies.

Ingrained Culture's signs and sculpture are only available within the United Kingdom.

Ingrained Culture's Terms and Conditions


1. Business Name, Contact Details, and Address

  • Business Name: Ingrained Culture is the trading name for Robert Lawrence.
  • Contact Email: robert@ingrainedculture.co.uk
  • Contact Phone: 01465 718482
  • Business Address: Hazelbank Cottage, Girvan,South Ayrshire. KA26 0TX


2. A Clear Description of the Goods or Services

Ingrained Culture offers bespoke, handcrafted wooden signs, memorials, and sculptures made from 100% legal and sustainable "Grown in Britain" wood. Our services are highly personalised and include a free design consultation. The final product is a unique piece of craftsmanship, tailored to the client's specifications, which may include personalised house signs, business signs, garden sculptures, memorials or public art sculpture.


3. All Prices, Including Taxes

As our goods are entirely bespoke, prices are not fixed. All prices will be provided to the client in a detailed, written quotation after the initial design consultation. The final price will include all applicable taxes. The quotation will be valid for a specified period, after which it may be subject to review. Ingrained Culture is not registered for VAT, but if this status changes you will be informed in advance of you placing an order.


4. Payment Methods

We will accept payment via bank transfer. Full details for making a payment will be provided on the final invoice. A deposit may be required before work commences.


5. Delivery Arrangements and Costs

Delivery arrangements and costs will be agreed upon with the client. Once the weight of your piece is known, the delivery cost will be clearly outlined in the final invoice. We use a secure and tracked delivery service to ensure your handcrafted item arrives safely. Delivery costs will vary depending on the size, weight, and destination of the item.


6. The Minimum Length of Contracts and Billing Periods

As each piece is a bespoke commission, there are no fixed contract lengths or recurring billing periods. The contract for services begins when we receive your agreement to or approval of the quotation and any required deposit, and ends upon delivery of the final product and full payment.


7. Conditions for Ending Contracts and Information on Cancellation Rights

  • Cancellation by the client: As each item is a custom-made, personalised piece of work, once the design has been approved and work has commenced, the order cannot be cancelled. Any deposit paid is non-refundable. If you wish to cancel an order before the design is approved and work has started, please contact us immediately.
  • Cancellation by us: We reserve the right to cancel an order at any stage if circumstances beyond our control prevent us from completing the commission. In such an event, any payments made will be refunded in full.

8. Details on Deposits or Financial Guarantees

In high value cases a non-refundable deposit for a specified sum will be required before any work on the commission begins. This deposit serves as a financial guarantee and covers the cost of materials and initial design work. That said, unless otherwise stated in the fixed price quotation, we do guarantee that once finished, you will be shown your piece through video. You can decide whether the piece meets your expectations or not and whether to buy it or not. In the unlikely event that piece does not meet your expectations and you have already paid a deposit, your deposit will be returned.


9. Information Regarding Digital Content

During the design process, we may provide digital content, such as a video consultation or design drawings. This content is provided for the purpose of the design consultation and is intended to be used in the English language. This content is not subject to regular software updates.





Ingrained Culture's Privacy Policy Notice and GDPR


Firstly, Ingrained Culture consists of me Robert Lawrence. I do not operate any kind of marketing database beyond my own human memory. Any issue regarding GDPR should be directed to Robert Lawrence.


Should you enquire about Robert's work or respond to an approach from Robert, we will retain your contact details typically an email address. Occasionally, we may then email you with details of Robert's work that he thinks may be of interest to you. Only Robert has access to your email address. Your email address will never be shared with any third party.


The only personal data we record is when a client or potential client requests a quotation or confirms an order. This personal data will be supplied to us by the Client and consist of name, address, telephone number and email address. This information is stored securely on our PC and used for the quotation, correspondence regarding the order, invoice and delivery process. We retain this information to fore-fill our obligations to HMRC. We do not share any client information with any other company or organisation with the exception of the delivery firm we use for the client's order, for whom this information is essential for the delivery only.


If a client or potential client wishes to receive confirmation of the extent of information we hold on them, Robert will supply same promptly.


OPT-OUT  We do not send marketing or newsletters but if in doubt and you wish to Opt-Out, you can email Robert who will do so promptly. If a potential client (who decides not to place an order) requests their personal contact information be deleted, contact us by email and Robert will do so promptly.

robert@ingrainedculture.co.uk



We do not operate any software or database that would entail a computer's automated decisions or profiling on any Client or potential client. We do not use cookies on our website. We do use Google Analytics and we believe they use cookies to compile reports on the efficiency and use of the website ingrainedculture.co.uk. 


Robert may ask a client if he can publish a photograph (on the Ingrained Culture website,) of the sculpture, sign or memorial he has made for you, but will not do so without your explicit consent to do so.


For any further information or complaint contact:


Robert Lawrence

Ingrained Culture,

Hazelbank Cottage

Girvan

Ayrshire

KA26 0TX

01465 718482


   

Ingrained Culture Returns Policy


Ingrained Culture Refund Policy

Thank you for shopping at Ingrained Culture, please notify us immediately of any issues arising form your purchase by email: robert@ingrainedculture.co.uk

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at robert@ingrainedculture.co.uk and send your item to:

Ingrained Culture, Hazelbank Cottage, Girvan. South Ayrshire, KA26 0TX


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your Bank Account using BACS, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at robert@ingrainedculture.co.uk

Shipping

  • It must be sent to the following Address

Ingrained Culture, Hazelbank Cottage, Girvan. South Ayrshire, KA26 0TX

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Please see, we cannot guarantee that we will receive your returned item.


Ingrained Culture's Shipping Policy


We ship handmade signs around the UK and always endeavour to get your products to you as quickly and as cost-effectively as possible. We will dispatch your order as soon as possible, but as every item is made to order and it is handmade, there is necessarily a delay. The wait time varies depending on the item you order, if it is a house number plate or plaque this can be only a few days or if it is a life size human sculpture it will take a number of months. When you place the order I shall give you an estimate of the time between order and delivery and you shall be regularly updated with progress during the making of your sign or sculpture.


FREE Standard UK Mainland Shipping 1 -2 Working Days - Orders weighing 2kg or under - (Excluding Weekends & Bank Holidays)

Standard UK Mainland 1 - 2 Working Days on orders weighing 3 kg to 8kg (Excluding Weekends & Bank Holidays) -£12.00 to £35.00 depending on packaging required you will be quoted individually

Standard UK Mainland 1 - 2 Working Days on orders weighing 8 kg to 18kg (Excluding Weekends & Bank Holidays) -£40.00 to £64.00 depending on packaging required you will be quoted individually

Standard UK Mainland 1 - 2 Working Days on orders weighing 18 kg to 28kg (Excluding Weekends & Bank Holidays) -£65.00 to £85.00 depending on packaging required you will be quoted individually

All items weighing over 30kg or larger than 3m will be quoted individually.



Scottish Highlands & Islands, Isle of Wight and Northern Ireland may occasionally attract a surcharge but usually they they just take an additional 2 days to arrive.

If you have any quiries regarding delivery, please email Robert:

robert@ingrainedculture.co.uk



Ingrained Culture's Cookies Policy




What are cookies?


Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.


What types of cookies do we use?


Analytical cookies These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.


How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device. Contacting us If you have any questions about this policy or our use of cookies, please contact us